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All orders will be shipped in 1-3 business days, unless items are back-ordered. Orders are not processed or shipped on Saturday, Sunday, or Holidays. Most orders are shipped using USPS, and we cannot guarantee when an order will arrive. Consider any shipping or transit time given to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
If your order has not arrived in a timely manner, please e-mail us at firstname.lastname@example.org
NOTE: We will not assume that a shipment is lost until 14 business days have passed and tracking shows false information and/or no updates.
We are proud of our products and the fun they create. However, we know things come up. If you are not satisfied with your products you may return them, within 30 days of purchase, for an exchange or in-store credit of the item.
Shipping costs for the return is the customers responsibility. We encourage you to ship using a method that will allow you to track your package. To make a return, email email@example.com explaining the situation and the request for a return.
Please note that this return policy does NOT apply to limited time offers, final sales, or specials. Gift cards cannot be returned or refunded.
Prim & Pure reserves the sole right to determine whether items qualify for return in-store credit. Only products purchased directly from www.primandpure.co are eligible for consideration.